Frequently Asked Questions
NEED HELP write to us at [email protected]
What Is The Estimated Delivery Time?
The product is delivered within 7-15 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government.
The product is delivered within 15-27 working days outside India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government.
Does Tejaani Deliver Internationally?
Yes, We also provide international delivery.
Does Tejaani Provide COD?
Cash On Delivery (COD) is a payment method where you pay for a product in cash, when the courier company delivers it to you. COD option is available on select pin codes up to Rs.49,000. It is not applicable on customised jewellery.
What Is An International Shipping Cost?
In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
Is My Jewellery Authentic And Certified?
The value of a precious stone is determined by its gemological makeup, natural rarity and finished quality. Diamonds and gemstones of similar appearance can have important differences in value. Even experts need powerful analytic tools to detect synthetics, treatments and enhancement processes. A Certificate clearly discloses the details of any item it accompanies, providing confidence for both buyer and seller.
Gemstones should only change hands when accompanied by a certificate attesting to quality. Regardless of location or marketplace, an authentic Laboratory Report is the common language of trust and confidence in the gemological world, and should be considered an essential part of any transaction. We take this responsibility very seriously.
Our Jewellery Certification Partners
- BIS hallmark
- International Gemological Institute (IGI)
- Solitaire Gemmological Laboratories Ltd. (SGL)
- And More
Does Tejaani Provide Free Shipping?
Tejaani provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for “Available in Stock” items and 10 business days for “Make to Order” items.
What Is Tejaani 15 Days Return Policy?
Domestic
- 15 day return policy (After 15 days of delivery order is not returnable)
- Used jewellery is not returnable and removed tag jewellery is also countable in used jewellery.
International
- 15 day return policy (After 15 days of delivery order is not returnable)
- Used jewellery is not returnable and removed tag jewellery is also countable in used jewellery.
- Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Note: MADE TO ORDER jewellery is not returnable.
Does Tejaani Have EMI Options?
Currently EMI option is not available, We are launching it soon.
Tejaani, in association with, FastBanking, now brings an easy installment option to help you buy all your favourite jewellery and pay at ease.
Can I Cancel Tejaani Order?
You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. You can cancel one order item within an order without cancelling the entire order if the order contains 2 or more order items.
How To Get Refund?
- For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
- Once the product is returned under our 30 Day Money Back policy (not applicable on coins) the refund will be credited to your bank account.
- For cash on delivery orders, the refund will be processed to your bank account.
- For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card/Net Banking).
- Upon cancellation/ return of orders placed using gift cards, the gift card amount will be refunded back to the gift card.
Does Tejaani Provide Warranty?
Yes, Tejaani provides One Year Warranty on all jewellery.
What Is Tejaani Lifetime Exchange & Buy Back Policy?
We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Tejaani, within India. The product along with the original product certificate, can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges and Rs.500 towards processing charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.
Lifetime Exchange: The value of the exchanged product after deductions towards making charges and discounts will be credited to your Tejaani account. This remains valid for 365 days and can be used to purchase anything (except Coins and Solitaires) on our website. The value cannot be encashed.
Lifetime Buy-Back: If you choose to return the product for buyback, the buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product.
Jewellery returned showing signs of alteration by anyone other than Tejaani shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.
Note:
- Loss of the original product certificate would result in a deduction of Rs. 500.
- For Tejaani products not bought from Tejaani Stores/Website(www.tejaani.com) an additional deduction of 5% would be charged over and above the above mentioned exchange/buyback policy. Original Invoice and certificate must be produced for exchange/buyback
- Tejaani products bought from non Tejaani Offline Stores will not be eligible for exchange/buyback.