Terms And Conditions
This website is owned and operated by Tejaani Jeweller having its office at Axis Bank ATM K Samne, Mursan Gate,Hathras 204101, Uttar Pradesh, INDIA.
In using the services provided by our website tejaani.com you are deemed to have accepted the terms and conditions listed below or as may be revised from time to time, which is, for an indefinite period and you understand and agree that you are bound by such terms and conditions till the time you access this website.
Tejaani reserves the right to change these terms and conditions from time to time without any obligation to inform you and it is your responsibility to look through them as often as possible. All rights including copyright, in this website, are owned by Tejaani. Any use of this website or its contents, including copying or storing it in whole or part without the permission of Tejaani is prohibited.
If you have any queries about these terms and conditions or any complaints or suggestions regarding our website, please feel free to write to [email protected] or call us on +91-9690900912 (Timings: 10.00 A.M to 5.00 P.M Indian Standard Time).
If you are below 18 years of age, you are prohibited to use/purchase/contract from or with this website. Persons who are incompetent to contract within the meaning of the Indian Contract Act, 1872 are not eligible to use this website.
Those who choose to access this website from outside India are responsible for compliance with local laws and if to the extent local laws are applicable. In case if any Indian states prohibit direct sale of merchandise from other states and require special documentation to effect such a sale without dual taxation, if we receive an order from such states or to be delivered to such states under such circumstances we retain the right to accept or reject the order.
Tejaani reserves the right to recover the cost of goods, collection charges, damages caused to Tejaani and legal expenses from persons using the site fraudulently. Tejaani reserves the right to initiate legal proceedings against such persons for fraudulent use of the website and any other unlawful acts or acts or omissions in breach of these terms and conditions.
Tejaani owns the copyright to all the contents of this website, including images. All trademarks and other intellectual property are owned or licensed to us (unless otherwise specified).
You shall not copy, reproduce, distribute, republish, download, display, post or transmit any part of the website without the written consent from us. You may print or download any pages for your own personal and non-commercial use only. If you have any doubts about what you can do, please email us at [email protected] or call us on +91-9690900912, while our website is accurate as possible, we cannot accept responsibility for any inaccuracies or errors beyond our reasonable control. We cannot guarantee that colored images will be rendered correctly on different computer monitors.
Use of the Website
By accessing the website, you warrant and represent to the website owner that you are legally entitled to do so and to make use of information made available via the website.
The trademarks, names, logos and service marks (collectively “trademarks”) displayed on this website are registered and unregistered trademarks of the website owner. Nothing contained on this website should be construed as granting any license or right to use any trademark without the prior written permission of the website owner.
External links may be provided for your convenience, but they are beyond the control of the website owner and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.
The website owner makes no warranties, representations, statements or guarantees (whether express, implied in law or residual) regarding the website.
Our pricing is calculated using current precious metal and gem prices to give you the best possible value. These prices do change from time to time, owing to the fluctuations in prices of precious metal and gem prices, so our prices change as well.
Prices on Tejaani.com are subject to change without notice. Please expect to be charged the price for the Tejaani merchandise you buy as it is listed on the day of purchase.
Disclaimer of liability
The website owner shall not be responsible for and disclaims all liability for any loss, liability, damage (whether direct, indirect or consequential), personal injury or expense of any nature whatsoever which may be suffered by you or any third party (including your company), as a result of or which may be attributable, directly or indirectly, to your access and use of the website, any information contained on the website, your or your company’s personal information or material and information transmitted over our system. In particular, neither the website owner nor any third party or data or content provider shall be liable in any way to you or to any other person, firm or corporation whatsoever for any loss, liability, damage (whether direct or consequential), personal injury or expense of any nature whatsoever arising from any delays, inaccuracies, errors in, or omission of any share price information or the transmission thereof, or for any actions taken in reliance thereon or occasioned thereby or by reason of non-performance or interruption, or termination thereof.
We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Conflict of terms
If there is a conflict or contradiction between the provisions of these website terms and conditions and any other relevant terms and conditions, policies or notices, the other relevant terms and conditions, policies or notices which relate specifically to a particular section or module of the website shall prevail in respect of your use of the relevant section or module of the website.
Any provision of any relevant terms and conditions, policies and notices, which is or becomes unenforceable in any jurisdiction, whether due to being void, invalidity, illegality, unlawfulness or for any reason whatever, shall, in such jurisdiction only and only to the extent that it is so unenforceable, be treated as void and the remaining provisions of any relevant terms and conditions, policies and notices shall remain in full force and effect.
Use of this website shall in all respects be governed by the laws of the state of Uttar Pradesh, India, regardless of the laws that might be applicable under principles of conflicts of law. The parties agree that the courts located in India country, Uttar Pradesh, shall have exclusive jurisdiction over all controversies arising under this agreement and agree that venue is proper in those courts.
As per the current guidelines mandated by the Government of India, a customer has to provide the Permanent Account Number (PAN) for all purchases above INR 2 lakh.
- The winners of contests and giveaways will be selected at the company’s discretion.
- The prizes/ gifts/ giveaways are non-returnable/ exchangeable.
- Any additional facilities provided by the company to winners and selectees of any contest is at the company’s discretion
- Tejaani reserves the right to change the terms and conditions of contests/ giveaways without prior intimation.
- All disputes will be resolved at [email protected]
- All free gifts are treated as discounts.
- In Case of Partial Cancellation or Returns of Orders with a Free gift, the Amount refunded will not include the discount attributed to the Free Gift.
- All Disney merchandise orders to be shipped within India, international orders cannot be fulfilled for this collection.
- Sign up credits cannot be used for purchase of coins
Offer Terms & Conditions
- Special offer is valid only on select designs on jewellery.
- Tejaani may change (add to, delete, or amend) these terms from time to time.
- All disputes, with respect to the products and services offered in this connection, are subject to Hathras jurisdiction.
Tejaani provides free delivery/shipping on all items within India. Shipping time is 24-48hrs for “Available in Stock” items and 10 business days for “Make to Order” items.
In India, Tejaani serves to selected cities. Please check if we deliver to your pincode in shopping cart checkout page. If there is no courier service available in your area, we do apologize for the inconvenience caused.
We also provide international delivery
NOTE: At present, we do not have the option to deliver a single order to multiple destinations. You will need to place different orders for shipment to multiple destinations.
Shipping & Handling Charges
Domestic Order: We provide free shipping within India.
International Order: In case of order which is to be shipped outside India customer has to bear the shipping & handling charges plus any duty as applicable at the destination.
Custom Clearance: All shipments of Jewellery exported from India need to be cleared by the Indian Customs office. Products along with their complete documentation are filed with the authorized officer of the Indian Customs office for inspection, examination and assessment and only then delivered to your shipping address. Hence, please ignore the message on the package section which mentions: Please do not accept if the package is received in Open/ Tampered condition. You will find the package sealed with a label saying Opened for Customs.
Shipping Partner: Our domestic logistic partner is Blue Dart, Delhivery & Ecom Express. Our international logistic partner is UPS.
NOTE: In case of International order, customer has to pay the shipping charges at the time of placing the order. Also, custom duty & taxes levied by destination country has to be borne by the customer and needs to be paid to the logistic partner at the time of delivery. Please note that all consignments are on Delivery Duty Unpaid (DDU) basis.
Time to Deliver
The time taken for delivery tends to vary according to the destination; however, we make our best efforts to ensure that the order is delivered on time.
Delivery Time for Domestic Orders
The product is delivered within 7-15 working days in India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
PLEASE NOTE: Recipient needs to produce any of the following government issued photo identity proof for receiving the delivery:
a) Pan card
b) Driving License
d) Voter identification card
e) Postal identification Card (Aadhar)
Delivery Time for International Orders
The product is delivered within 15-27 working days outside India from the day of order confirmation, provided such delivery is not delayed by any governmental authority or any other entity acting on behalf of the government or acting as per the directions of the government. In the unlikely event that we fail to deliver your order within the stipulated period, we shall cancel the order and notify you regarding the same. In such cases, the refund will be made directly to your account via the same mode through which the payment was made. We only partner with reputed courier agencies to ensure that the products reach you promptly and in perfect condition. We also ensure that the delivery is made to the recipient and thus require the identity proof for verification:
PLEASE NOTE: Recipient needs to produce passport or driving license for receiving the delivery.
For any customer assistance, you can call on +91-9690900912 or write to [email protected]
Transit Insurance: All goods will be fully insured by Tejaani until they reach you, so your purchase is 100% safe.
- 15 day return policy (After 15 days of delivery order is not returnable)
- Used jewellery is not returnable and removed tag jewellery is also countable in used jewellery.
- 15 day return policy (After 15 days of delivery order is not returnable)
- Used jewellery is not returnable and removed tag jewellery is also countable in used jewellery.
- Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Note: MADE TO ORDER jewellery is not returnable.
Cancellation & Refunds
You can cancel your order for a product at no cost any time before we send the Dispatch Confirmation E-mail relating to that product. You can cancel one order item within an order without cancelling the entire order if the order contains 2 or more order items.
- For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card /Net Banking).
- Once the product is returned under our 30 Day Money Back policy (not applicable on coins) the refund will be credited to your bank account.
- For cash on delivery orders, the refund will be processed to your bank account.
- For prepaid orders, the amount will be credited to the payment source (Credit Card/Debit Card/Net Banking).
- Upon cancellation/ return of orders placed using gift cards, the gift card amount will be refunded back to the gift card.
Lifetime Exchange & Buy-Back Policy:
We offer a Lifetime Exchange & Buy-Back Policy on all purchases* made from Tejaani, within India. The product along with the original product certificate, can be returned for buy-back or exchanged basis its current market value, with deductions towards making charges and Rs.500 towards processing charges. If you received a discount or free gift while making your purchase, we will deduct the original discount amount or free gift value, as applicable. You can choose to return the free gift as well.
Lifetime Exchange: The value of the exchanged product after deductions towards making charges and discounts will be credited to your Tejaani account. This remains valid for 365 days and can be used to purchase anything (except Coins and Solitaires) on our website. The value cannot be encashed.
Lifetime Buy-Back: If you choose to return the product for buyback, the buy-back value will be paid to you via online bank transfer within 10 days of receipt of the product.
Jewellery returned showing signs of alteration by anyone other than Tejaani shall not be accepted for return. Based on our quality inspection, we reserve the right to change the Exchange and Buy-Back amount of the product.
- Loss of the original product certificate would result in a deduction of Rs. 500.
- For Tejaani products not bought from Tejaani Stores/Website(www.tejaani.com) an additional deduction of 5% would be charged over and above the above mentioned exchange/buyback policy. Original Invoice and certificate must be produced for exchange/buyback
- Tejaani products bought from non Tejaani Offline Stores will not be eligible for exchange/buyback.
The Importance of Certification
The value of a precious stone is determined by its gemological makeup, natural rarity and finished quality. Diamonds and gemstones of similar appearance can have important differences in value. Even experts need powerful analytic tools to detect synthetics, treatments and enhancement processes. A Certificate clearly discloses the details of any item it accompanies, providing confidence for both buyer and seller.
Gemstones should only change hands when accompanied by a certificate attesting to quality. Regardless of location or marketplace, an authentic Laboratory Report is the common language of trust and confidence in the gemological world, and should be considered an essential part of any transaction. We take this responsibility very seriously.
Our Jewellery Certification Partners
- BIS hallmark
- International Gemological Institute (IGI)
- Solitaire Gemmological Laboratories Ltd. (SGL)
- And More
BIS hallmark The BIS hallmark is a system that provides certification of gold as well as silver jewellery that indicates the purity of the metal. This certification authenticates that a piece of gold jewellery purchased, conforms to the standards as laid by the Bureau of Indian Standards which is the national standards organization in India.
This hallmarking of gold jewellery was established in April 2000. The hallmark itself consists of a BIS logo, a 3 digit number that indicates the gold purity, the logo of the assaying center along with the logo or the code of the jeweller and the code that indicates the hallmarking date.
The BIS hallmarking has a high reputation among the jewellery trading industry in India, and is widely accepted by the consumers.
Visit their website for more details: www.bis.org.in
International Gemological Institute (IGI) It is the result of continuous research, support and synergy with professionals and consumers alike. Around the world, IGI certificates bring confidence when buying or selling diamonds, gemstones and jewellery.
Total commitment to understanding consumer concerns has motivated IGI to develop comprehensive analysis and clear documentation for consumers. This empowers jewellery buyers to focus on finding precisely what they want, with full assurance in the integrity and quality of the IGI certification.
IGI is the largest organization of its kind, with offices in Antwerp, New York, Hong Kong, Mumbai, Bangkok, Tokyo, Dubai, Tel Aviv, Cavalese, Toronto, Los Angeles, Kolkata, New Delhi, Thrissur, Surat, Chennai and Shanghai . The IGI School of Gemology operates from Antwerp, Mumbai, Dubai and Cavalese, offering a variety of courses designed for professionals and consumer enthusiasts alike.
A certificate from IGI represents the all-important 5th C that no one should be without: Confidence. As the world’s largest independent gem certification and appraisal institute for diamonds, colored gemstones and jewellery, IGI is a standard of excellence for industry professionals and consumers around the globe.
Visit their website for more details : www.igiworldwide.com
Solitaire Gemmological Laboratories Ltd. (SGL) is an independent international gem testing laboratory. Trusted by jewellers and consumers alike, SGL Reports represent the highest standard of reliability, consistency and integrity. Committed to high certification standards, they serve the interests of the gems and jewellery industry and support gemmological research worldwide through their centers in London, Mumbai (Bombay), Bangalore, Chennai, Hyderabad, Thrissur, Coimbatore, Pune and Jaipur. An SGL Certificate offers unmatched assurance of a diamond’s quality and authenticity.
Visit their website for more details: www.solitaire-labs.com
We value the trust you place in Tejaani.com. That’s why we insist upon the highest standards for secure transactions and customer information privacy.
- Collection of Personally Identifiable Information
We collects email address from you when you select email during the first app launch. This enables us to sync your wishlist and shopping cart already created by you on the Tejaani website. We also use your contact information to send you offers and recommendations based on your previous orders, your browsing history and your interests.
We may disclose to third party services certain personally identifiable information listed below:
– Information you provide us such as name, email, mobile phone number
– Information we collect as you access and use our service, including device information, location and network carrier
This information is shared with third party service providers so that we can:
– personalize the website for you
– perform behavioral analytics
- Use of Demographic and Profile Data
We use personal information to provide the services you request. We use your personal information to troubleshoot problems; collect fees owed; measure interest in our products and services, inform you about online and offline offers and customize your experience. In our efforts to continually improve our product and service offerings, we collect and analyze demographic and profile data about our users’ activity on our app. We identify and use your IP address to help diagnose problems with our server, and to administer our app.
- Security Precautions
Our site has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. Once your information is in our possession we adhere to strict security guidelines, protecting it against unauthorized access.
Tejaani.com provides all users with the opportunity to opt-out of receiving non-essential (promotional, marketing-related) communications from us on behalf of our partners, and from us in general, after setting up an account.
Questions regarding this statement should be directed to the following address: [email protected]